Comment Form

1. How did you hear about us?

2. What was your first impression of us?

3. Did we treat you with courtsey and respect?

4. Did we keep you informed of developments in your application or case or make as much information available to you as possible?

5. Did we communicate in plain language?

6. Did we respect your privacy?

7. After you met your solicitor/ mediator, were you clear on your options?

8. Do you think that information on our services is easily accessible?

9. Overall, how would you rate the quality of the services you received from us?

10. On a scale of 1 to 5 (1 being poor, 5 being excellent) how do you rate the following aspects of our office:

Accessibility to office

Cleanliness

Comfort

Privacy

If you would like to receive a reply, please supply your name and address and tick here.

If you answered no to Q.3,4,5 or 6 or you have any comments or suggestions you would like to give please do so below.

If you have a complaint please see our customer care and complaints procedure

Customer Charter - Customer Comment Form