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Customer Charter - Complaints Procedure
You have a right to complain if the service you receive from us does not meet the standards set out in this charter, or if you believe that any action or decision that we have taken is not in line with our rules, practice or policy. If you wish to make a complaint:
about a member of staff in a law centre
> you should initially make the complaint to the Managing Solicitor in the law centre;
> the Managing Solicitor will aim to resolve the matter as quickly as possible and, if necessary, will meet with you;
> if you are still dissatisfied, you should make the complaint in writing to the Managing Solicitor;
about a Managing Solicitor of a law centre
> you should put the complaint in writing and send it to the Director of Legal Aid, Legal Aid Board, 47 Upper Mount Street, Dublin 2;
about a member of staff (other than law centre staff)
> you should put the complaint in writing to the Chief Executive, Legal Aid Board, 47 Upper Mount Street, Dublin 2.
More Information:
Customer Liaison Officer
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