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HLG 2 Communications
To put in place an effective public information, education and communication process
Outcomes
>Details of the Board’s services published in an effective, accessible and user-friendly manner;
>Structured engagement with clients, stakeholders and the general public;
>The Board’s website to complement other systems of promoting and disseminating information on services;
>A comprehensive information package in relevant formats regarding the Board’s services;
>Continuing proactive engagement with community groups and other groups acting for marginalized or disadvantaged people;
>Effective working with the Board’s External Consultative Panel.
| Action | Performance Indicator |
| Publicise details of the Board’s services in an effective, accessible and user-friendly manner | Information regarding the Board’s services published in appropriate formats – review annually at mid year;
Details regarding review or appeal of decisions to be included in information leaflets |
| Ensure that all Board publications, particularly information leaflets, are widely and appropriately disseminated | Maintain and develop existing distribution arrangements |
| Publish details of all Board’s promotional material on its Website | Timely publication of all relevant material |
| Review effectiveness of the external communications strategy | Review completed mid 2009 |
| Further enhance the Board’s website to complement other systems of promoting and disseminating information on services | Review website mid 2009 |
| Undertake feasibility study of online applications | Feasibility study completed by end 2009 |
| Promote the comprehensive information package regarding the Board’s services | Package distributed as required to media, stakeholders support groups etc. |
| Proactively engage with community groups and other groups acting for marginalized or disadvantaged people | Progress proposals by end 2009 |
| Continue to engage with the Board’s External Consultative Panel on relevant aspects of the Board’s business | Further develop structures and communication processes with Consultative Panel |
| Full compliance with Freedom of Information legislation | Applications processed and reviewed within appropriate time limits. Outcomes of reviews and appeals monitored on an ongoing basis |
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