| Action | Performance Indicator |
| Structured review of client needs, actual and potential, and within the current remit of the Board | Engagement with the analysis of legal needs through the Law Society Task Force on Civil Legal Aid |
| Undertake a full review of all aspects of the operation of law centres and service delivery | Review to be completed end 2008 with implementation plan in place for 2009 |
| Examine the potential for other forms of service delivery | Review of scope for telephone advice service, for technology assisted service and in respect of the advice-only service undertaken in 2009 |
| Progress initiatives aimed at a more integrated or collaborative means of service delivery | Further advance the proposals relating to service delivery in collaboration with other groups in Ballymun. Examine scope for similar developments elsewhere. Ensure front-line staff are sufficiently trained to ensure an effective means of referral to other services if needed. |
| Put in place a service for District Court matters in Dublin in close proximity to family law courts | Service in place in Dolphin House before end 2008 |
| Examine and develop proposals regarding the most effective administrative arrangements for the provision of legal aid services | Review all administrative arrangements and introduce pilot project for a centralised applications facility for Dublin area by end 2009 and consider its effectiveness by end of 2010; Review forms/documentation to ensure that they are client-focused and in plain English. Relevant documentation to be made available in other languages as deemed needed. |
| Prepare and publish a staff handbook on administrative arrangements | Handbook published in the first quarter 2009. |
| Further develop the research function in the Board and identify specific areas for consideration on an annual basis. | Identify requirements and options. Develop areas meriting detailed research on an annual basis. Maintain close contact with developments in other jurisdictions. |
| Develop links with third level institutions | Consider scope for such links in 2009 |
| Keep international and domestic developments in the area of civil law under review | Develop structured means of keeping developments under review |
| Maintain and develop relationships with legal aid service providers in other jurisdictions and with the Council of Europe, UNHCR and other appropriate agencies | Maintain appropriate relationships through annual meetings of bodies such as the Joint Consultative Committee |
| Further develop and enhance the availability of non-court based dispute resolution opportunities for those Board clients experiencing family law problems | Monitor the operation and impact of the ADR approach on an ongoing basis. In partnership with the legal profession further develop the collaborative law model. Continue to provide training to solicitors to ensure their negotiations skills set is maintained and enhanced |
| Engage as required with the Department of Justice, Equality and Law Reform in respect of requests for developing the range of the Board’s services | Ensure an effective communication process with the Department and report progress to Board twice yearly |
