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Values

Since its establishment, the Board has sought to reflect a series of values that support the implementation of its Mission Statement and underpin the manner in which the Board would like to see its services operate. These include:

For Service

>Professionalism. To perform all aspects of work to the highest professional standards ensuring confidence in clients in the manner in which advice and representation is provided.
>Customer Focus. To provide a high quality service to clients and other stakeholders which is professional, sensitive and respectful.
>Openness to Change. To keep our processes under constant review with a view to ensuring the best possible service is provided.
>Consultation with stakeholders. To engage in a structured manner and both nationally and locally with bodies and groups that have a vested or representational interest in the work of the Board.
>Continuously improving. Consistently seek to improve the quality and timeliness of the service provided.
>Valuing diversity. Being aware of, and sensitive to, the diversity in our client base.

>Openness. To seek to ensure the greatest possible sharing of all relevant information with staff and representative groups.
>Emphasis on learning. To seek to develop and maintain an effective learning environment in all areas of the Board.
>Teamworking. To foster the effectiveness of service delivery through ongoing support for a team approach
>Partnership. To adopt a consultative approach to the management of change in the Board
>Communicating. To ensure an effective culture of communication at all levels of the Board
>Customer service. To maintain a prevailing culture of providing a high quality service to all clients of the Board
>High ethical standards. To ensure the highest ethical standards in all our dealings.

>Effective Leadership. To maintain and enhance good quality leadership at all levels
>Cost effectiveness and value for money. To ensure that available resources are utilised to ensure the best possible service is provided without compromising quality
>Proactiveness and Responsiveness. To seek the most effective and creative means of ensuring our mandate is implemented
>Accountability. All aspects of the financial, statutory and other responsibilities to be properly and appropriately adhered to.

More Information:

Environmental Analysis

High Level Goals

HLG 1 Service

HLG 2 Communications

HLG 3 Resource Management

HLG 4 Innovation

HLG 5 Capacity Development

Implementing the Corporate Plan