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Deciding to refuse the application

The decision maker may, if they have the authority, decide to refuse the application.

In this case:

  • The Refusal screen on EOS must be completed
    • Each ground under which the application has been refused must be selected.
    • The reasons for the refusal must be fully detailed.
  • A letter must be issued to the solicitor
    • advise that an appeal committee may consider an appeal by reference to:-
    • the specific reason(s) as stated in the refusal letter, or
    • all aspects of the application; and
    • the decision will be sent to the solicitor and forwarded to the applicant.
    • Stating that the application has been refused
    • The Grounds (quoting appropriate sections of the Act and Regulations).
    • The reasons for the refusal in plain English.
    • The fact that the applicant has the right of review and appeal and explaining what is involved in a review and/or appeal.
    • The fact that the applicant has one month to seek a review and another month after that to seek an appeal

The template letters contained in this Part and available on EOS must be used.