Deciding to refuse the application

The decision maker may, if they have the authority, decide to refuse the application.

In this case:

• The Refusal screen on EOS must be completed
  • Each ground under which the application has been refused must be selected.
  • The reasons for the refusal must be fully detailed.
• A letter must be issued to the solicitor
  • advise that an appeal committee may consider an appeal by reference to:-
  • the specific reason(s) as stated in the refusal letter, or
  • all aspects of the application; and
  • the decision will be sent to the solicitor and forwarded to the applicant.
  • Stating that the application has been refused
  • The Grounds (quoting appropriate sections of the Act and Regulations).
  • The reasons for the refusal in plain English.
  • The fact that the applicant has the right of review and appeal and explaining what is involved in a review and/or appeal.
  • The fact that the applicant has one month to seek a review and another month after that to seek an appeal

The template letters contained in this Part and available on EOS must be used.