A decision is normally triggered, in the first instance, by a solicitor or other staff member making an application for a decision to be made. Except in limited cases (e.g. financial eligibility) the application is made by way of a Submission on EOS.
The completion of the submission was dealt with in Part 3 in terms of a submission for legal aid, but the principles apply in terms of making any submission to a decision maker.
It is not necessary to provide the applicant with a copy of the application though it may be appropriate depending on the circumstances of the case.