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Customer Charter

The Board has adopted a Customer Charter. The purpose of the Charter is to identify to applicants and clients how they can and should expect to be treated by the Board and its staff, what they can do if they are not satisfied that they are being so treated and what the Board’s expectations are from them in relation to their interaction with the law centre and Board staff. All staff should have careful regard to the terms of the Charter and the ethos that it seeks to create.

The Customer Charter is available on the Bulletin Board.

Customer Service should form a standard agenda item on all staff meetings (Procedure 2.13)