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Opening Hours

Full-time family mediation centres are staffed Monday-Friday, 9:00-13:00 and 14:00-17:30. Most part-time centres are staffed for a total of 3 days, with some centres staffed for 2½ days per week within the above days/times. The Managing Mediators have responsibility for ensuring there is adequate staff cover on working days and there should be at least one staff member on the premises during these times.

Public opening hours are primarily by appointment.  However public visitors can be seen between 9:00-13:00 and 14:00-17:00.  The family mediation centre should be accessible and staff available to meet public visitors during these hours, except when a member of staff is in the office on their own.

Law centres are staffed Monday-Friday, 9:15am-12:45pm and 2:00pm-5:30pm (5:15pm on a Friday). Managing solicitors have responsibility for ensuring there is adequate staff cover on working days and there should be at least one staff member on premises during these times.

Public opening hours are 10:00am-12:30pm and 2:00pm-4:00pm. The law centre should be accessible and staff available to meet public visitors during these hours. Public visitors outside these hours can be seen by appointment.

Some law centres now open longer hours on a pilot basis. Any variation to the standard hours must be approved by the Director of Civil Legal Aid.